I troubleshoot digital problems, helping teams deliver online services, picking the best software and suppliers, managing other experts.
I have led and advised on major online projects for public institutions and charities since 1997. I was one of the first Web Producers at the BBC and the first Managing Editor and Head of Online for the UK Parliament.
Given a broad idea or an intricate technical problem I can create a clear vision and set out the practical steps to make it happen. I provide the expert advice you need to make sure your project delivers. If need be I can organise or connect you with other experts in related fields.
Running collaborative meetings to help remote teams plan and deliver.
I run workshops for senior teams (e.g. co-facilitating the Executive Board of the National Gallery to revise its vision for the gallery’s centenary year). My many years of online experience make me adept at facilitating remotely (e.g. using Zoom breakout rooms, Miro shared whiteboards and Google G Suite for organising ideas).
Providing bespoke, independent advice on digital products and services.
I coach senior leaders to help them fill gaps in their technical knowledge so they can make more informed decisions about digital services. As a trusted advisor I provide the answers needed to get things done. I mentor junior staff so they can develop the skills required for digital leadership and digital production.
Demonstrating different ways digital tools can be used to solve problems.
I explain possibilities through prototypes so teams gain a deeper understanding of how digital tools can be fitted together. By using widely available tools, problems can be explored and new ideas generated. The approach helps avoid people being bamboozled.
Setting out the steps to run successful digital services.
I compile guidance (e.g. a guide for senior staff at the BBC which set out a range of innovation methods and described how they could be applied to BBC challenges).
Sourcing digital tools and bespoke physical materials to improve efficiency.
I provide independent digital advice for procurement (e.g. supporting Arts Council England on its biggest procurement to date for its Impact and Insight Toolkit).
Finding the right creative and technical people to deliver projects.
I find and brief the best specialists (e.g. sourcing and briefing a supplier to build new systems to support the Arts Council England education initiative Artsmark).
Conducting and using audience research to improve products and services.
I devise and lead user research (e.g. collaborative design workshops with the Healthwatch England network to improve digital systems with limited resources).
Editorial and technical quality assurance, and evaluating project effectiveness.
I provide independent evaluation (e.g. for the BBC’s Civilisations season, interviewing museum and gallery partners and making recommendations for future arts projects).