Digital and Strategy Consultant

I have led and advised a range of major public institutions and charities on digital technology and broader strategy since 1997.

I was one of the first Web Producers at the BBC, and the first Head of Online for the UK Parliament. As digital tools have become ubiquitous, my role in advising organisations has become more wide-reaching.

Given a broad idea or an intricate problem, I can create a clear vision and set out the practical steps to make it happen. I provide the expert advice you need to make sure your project delivers. If need be I can organise or connect you with other experts in related fields.

Facilitation

Running collaborative meetings to help teams plan and deliver.

I plan and facilitate in-person and online workshops for senior teams (e.g. in the last year for Afrobarometer, Arts Council England, BBC R&D, Chatham House, Trust Africa, and Yorkshire Ballet). My many years of online experience make me adept at facilitating remotely (e.g. using Zoom breakout rooms and Miro shared whiteboards).

Coaching

Providing bespoke, independent advice on digital products and services.

I coach senior leaders to help them fill gaps in their technical knowledge so they can make more informed decisions about digital services. As a trusted advisor I provide the answers needed to get things done. I mentor junior staff so they can develop the skills required for digital leadership and digital production.

Prototyping

Demonstrating different ways digital tools can be used to solve problems.

I explain possibilities through prototypes so teams gain a deeper understanding of how digital tools can be fitted together. By using widely available tools, problems can be explored and new ideas generated. The approach helps avoid people being bamboozled.

Processes

Setting out the steps to run successful projects and services.

I compile guidance (e.g. a guide for senior staff at the BBC which set out a range of innovation methods and described how they could be applied to BBC challenges).

Commissioning

Sourcing tools and creating bespoke physical materials to improve efficiency.

I provide independent advice for procurement (e.g. supporting Arts Council England on its biggest procurement to date for its Impact and Insight Toolkit).

Recruitment

Finding the right creative and technical people to deliver projects.

I find and brief the best specialists (e.g. sourcing and briefing a supplier to build new systems to support the Arts Council England education initiative Artsmark).

Research

Conducting and using audience research to improve products and services.

I devise and lead user research (e.g. collaborative design workshops with the Healthwatch England network to improve digital systems with limited resources).

Evaluation

Editorial and technical quality assurance, and evaluating project effectiveness.

I provide independent evaluation (e.g. for the BBC’s Civilisations season, interviewing museum and gallery partners and making recommendations for future arts projects).

For more examples see recent projects »

If you need help with a digital project please get in touch »

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